Warehouse Operations & Management – Doha

Warehouse Operations & Management

24-25 June 2019, Doha – Qatar

Benefits of Attending Warehouse Operations & Management Program:

  • How to determine what is “value-added warehousing?
  • How to establish a proficient flow/layout?
  • Which capabilities a warehouse needs to be taking advantage of in order to be competitive?
  • What is “postponement” and how does that benefit my organization?
  • How to get control of my inventory accuracy errors?
  • What are the appropriate measurement methodologies for results of auditing records?
  • How does my Warehouse Management System stack up to today’s capabilities?
  • What is the Key Performance Indicators (KPI) for Warehousing?
  • How to focus for productivity improvement within operational practices?
  • What are 3rd & 4th Party Logistics (3PL & 4PL)?
  • What is fulfillment & postponement and their advantages?
  • What to consider when determining warehouse layout?

Who Should Attend Warehouse Operations & Management?

Managers, Executives, Officers And Supervisors Who Deal With A Whole Spectrum Of:

  • Warehousing,
  • Material Planners,
  • Operational Planners,
  • Sales, Purchasing,
  • Manufacturing,
  • Logistics, etc

About The Trainer:

Michael W. Gozzo is President and Founder of a firm specializing in counseling and education of all levels of management in the areas of Supply Chain, Lean Manufacturing, Supplier Strategy and Management, Quality Management Systems (ISO), Manufacturing Systems Implementation, Inventory Control and Production/Operations Management.

Recent involvement with Silicon Valley leader’s in Supply Chain Management, Lean Manufacturing practices and ISO include Intuitive Surgical, NPI Solutions, Cisco, Infineon, Perkin Elmer, Philips Semi-conductor and SanDisk. He has traveled to Germany to train operational personnel at Lufthansa Air Cargo. In Saudi Arabia, he trained ARAMCO personnel in Strategic Sourcing. Mr. Gozzo has been associated with Lean practices: pull systems, quick change, 5-S, VMI, cell design and others.

He has traveled and worked extensively in Canada, England, Hong Kong, Ireland, Scotland, Germany, Japan, Korea, Mexico, Indonesia, South Africa, Saudi Arabia, United Arab Emirates, Oman, Malaysia and Taiwan.

He has an Executive Program Masters Degree from the University of New Haven, as well as a Bachelor of Science in Finance from the University of Connecticut.
He is certified as CPIM & CSCP by the Association of Operations Management (APICS).
Has been trained by QMI as an ISO Lead Assessor

Mr. Gozzo is the co-author of “Made in America – The Total Business Concept” and several other books and numerous published articles.

Warehouse Operations & Management:

Since the end of World War II, warehousing has never stopped its adaptation to the needs of each succeeding era. The world is in the midst of “Globalization”. Geographic borders and distance is no longer a barrier to trade as it was in during the 20th century. The new era brings more opportunities to Logistics and one of its key functions – warehousing.

Warehousing costs money and managers look for ways to spend that money more efficiently – without causing problems elsewhere. Warehousing strategies, therefore, must be coordinated with decisions transportation, manufacturing and other activities in the business network. The role warehousing has in achieving the goals of logistics includes the following:

  • Getting the right location
  • Designing the facility to be right size and configuration for the products
  • Measurement systems that employ space, labor, equipment and IT (to minimize work tasks and time).

Course Modules:

Warehouse Strategic Planning

  • Concept of strategic storage
  • “Value-added warehousing”
  • Contribution to Logistics goals/strategies
  • Public vs. Private warehousing
  • Third & fourth party (3PL & 4PL)

Warehouse Operations

  • Capabilities of the Warehouse
  • Consolidation of materials
  • Break-bulk and cross-dock
  • Postponement
  • Training personnel
  • Location systems
  • Fixed vs. zone
  • Accountability for Inventory
  • Inventory errors
  • Record Accuracy – Measurement
  • Variance tolerance
  • Auditing Inventory records
  • Periodic physical inventory
  • Cycle counting
  • Measurement methodology

Design & Layout Considerations

  • Design & layout principles
  • Handling & flow consideration

Storage Equipment Determination

  • Types of storage systems
  • Automated storage systems
  • Application of Technology
  • Storage/handling systems
  • Transaction processing
  • Auto-ID
  • Warehouse Management Systems

Warehouse Key Performance Indicators (KPI)

  • Perspective and objectives – considering inventory interplay
  • Available tools for improvement
    • Productivity performance
    • Quality performance
  • Cost performance measures
  • Metrics
    • Warehouse performance
    • Customer service


  • Recap of key points
  • Participant action plan
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