Facilities Management – Doha & KL

Facilities Management

17-18 March 2019, Doha – Qatar

25-26 March 2019, Kuala Lumpur – Malaysia

Facilities Management:

The facilities management (FM) function continues to evolve, as do the range of responsibilities and the methods employed to deliver services. This workshop covers the entire FM range, offering the latest thinking in the profession. It confronts head-on the practical problems encountered on the ground and offers real solutions. Key to the success of individuals in this arena is the ability to deal with people and manage changes, hence the workshop format of this course which enables participants to confront the implications of their actions in a ‘safe’ environment.

This a highly popular training course, features how to establish, implement, manage and continually improve your facility department to get the best out of your facilities within the given boundaries of costs, performance and other important factors during its total lifetime.

This training course is designed to develop delegate’s skills in managing facility staff and corporate assets while minimizing risk exposure in the workplace. As the Facilities Management (FM) function continues to evolve, this training course offers the latest thinking in the profession, right balance between asset performance (functionality, availability, reliability, safety), and will tackle specific issues encountered on the ground and apply best practices in discussing real solutions.

This training course will feature:

  • Proper knowledge of the basic principles of facilities management
  • How to apply best practices according to several norms
  • Understanding how to operate and maintain facilities as a “business within a business”
  • Sharing of facilities management experience
  • Insights regarding current state of facilities management processes and possibilities to improve them

Benefits of Attending Facilities Management Training:

By the end of this training course, participants will be able to:

  • Understand the basics of facilities management
  • Understand how to draw up a preventive maintenance concept, based on risk
  • Develop strategies to decide when and what to outsource
  • Understand the different contract types
  • Identify and monitor the facilities management-processes performance

Who Should Attend Facilities Management Training?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Professionals who are responsible for the management, operation and maintenance of facilities (buildings, production facilities, utilities, power and water distributions networks landscaping, etc.)
  • Professionals aiming to update themselves on the basic elements, best practices and implementation aspects of facilities management.

About The Trainer:

Mr. Jehad is both a certified and professional tutor and a consultant/trainer. From 1997 to 2008 he was responsible for professional training and development at Saudi Electric Company (SEC) and was the focal point for all professional and technical matters within the Institute and in the exchange of ideas and issues with other stakeholders. Jehad is a Fellow engineer of the JEA. As Technical trainer and consultant, Jehad has developed a number of training courses, including ‘Maintenance planning and scheduling, ‘Root cause analysis’, and others.

Jehad has been involved in maintenance and troubleshooting for over 25 years and has developed expertise in a number of areas, particularly technical, management , safety training.
Jehad has been personally responsible for introducing quality training into many companies in KSA and Gulf, to meet recognized international standards such as ANSI, IEC, IEEE, OSHA, Nebosh. Jehad is also an experienced and qualified trainer.

Following a successful career, holding training positions for several prominent organizations (SEC and SABIC), Jehad started his own training and consultancy business in 2008. Since then, Jehad has facilitated a variety of training courses, and provided consultancy, business improvement services for over 20 different organizations, in both the public and private sector.

Jehad is well-known as a very competent trainer. As well as running many in-company training courses for a wide variety of organizations, he has been a designing and delivering training courses since 1997. Jehad is also an experienced business traveler, having carried out consultancy and training assignments in countries throughout KSA, Kuwait, Bahrain, the Middle East and Turkey.

Facilities Management Course Modules:

An Overview of Facilities Management

  • The Facilities Management process in general
  • Facilities Management as a business within a business
  • Facilities phases, planning and realization
  • Relation between Facilities Management and Asset Management
  • Facilities Roles, the current state of your Facilities Management processes

Defining FM

  • What is Facilities Management (FM)? – ‘the facilities umbrella’
  • Defining FM within an organization
  • FM – overhead or profit center?
  • The strategic importance of managing facilities
  • Developing an FM plan and team

The Basic Elements of Facilities Management

  • Types of planning
  • Strategic and annual planning, Life Cycle Cost principles
  • Budgeting principles
  • Disaster recovery plans
  • Maintenance concepts
  • Work planning and control, performance management regarding the workflow

Establishing control of support services

  • Identifying and reviewing support service requirements
  • Profiling current service levels and costs
  • Reviewing contracted services
  • Outsourcing v in-sourcing
  • Contract ‘bundling’ and ‘aggregation’
  • Determining and implementing a contract strategy

Focusing on the customer

  • Understanding customer business needs and objectives
  • Engaging the customer
  • Customer service strategy
  • Developing a customer action plan
  • The pursuit of excellence

Managing the budget

  • Harnessing cost data
  • Identify spending patterns
  • Building up the budget plan
  • Defending the plan
  • Control mechanisms and reports
  • How to maximize the budget

Understanding service contracts

  • What is a contract and why do we need them?
  • Tender terms
  • Objectives and understanding what the contractor wants
  • Contract structure explained
  • Terms and conditions
  • Specifications – output v input
  • Schedules of tender
  • Supplier ‘own’ contracts – common traps!

Controlling the tender process

  • Why tender?
  • Tender timetable
  • Roles and responsibilities
  • Tender stages
  • Tender board interview techniques
  • Negotiation techniques
  • Award and debriefing
  • TUPE issues

Preventive Maintenance and Maintenance Strategy

  • Understanding RISK
  • Risk Based Maintenance, the methodology
  • Steps in developing an effective & risk based maintenance strategy
  • Typical inspection and maintenance tasks for utilities

Outsourcing and Contracting

  • What to outsource and what not
  • Choosing the right contractor
  • How to manage this
  • Contract types
  • The contracting cycle
  • Service Level Agreements

Performance Monitoring and Benchmarking

  • Continuous improvement
  • Target setting as a starting point
  • Monitoring performance: development and use of Key Performance Indicators
  • The Facilities Management Balanced Scorecard (FMBSC)
  • Assessments, audits and benchmarking; practical exercise in auditing
  • Course review/Wrap up

Mobilization of service contracts

  • Managing change
  • Implementation programme
  • Briefings and site familiarization
  • Lines of communication
  • Procedures and manuals
  • Handover arrangements

In-contract management

  • Review and revise contract strategy objectives
  • Building successful contract management relationships
  • Monitoring process step by step
  • Service level agreements and KPIs demystified
  • Reports that inform and managing contract meetings
  • Contract review process and dealing with contract variations
  • How to handle disputes and contract termination
  • Planning and preparing for re-tendering
  • Practical tips on managing support services

Compliance and risk management

  • What legislation and who is accountable?
  • Developing a safety policy
  • Managing safety
  • How to carry out a risk assessment
  • Permits to work
  • Practical guidelines to handling emergencies
  • Business continuity – FM’s role

Managing a project (e.g., a relocation)

  • How to get started – plan, brief, consult
  • Understanding the building – structure, design constraints
  • Space – cost, open plan, storage, restaurant, nursery, gym
  • Moving people – the issues and how to avoid the pain
  • Removal contracts – the pitfallsZAZAZQ
  • Managing a ‘happy’ move
  • Settling in or ‘Happy ever after’!
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