STRATEGIES TO MANAGE PROBLEMATIC WORKERS

12-13 June 2023, Armada Hotel, Petaling Jaya, Malaysia.

INTRODUCTION:

Disciplining team members or “problematic workers” to eliminate performance issues is a critical management skill. Ignoring poor performance / behaviours and hoping that it will go away is NOT a solution. In fact, this practice can seriously hurt the overall performance of the team, department and even the organization.

However, the above is fraught with many unexpected twists and turns and frequently develops into “uncomfortable” situations. It is precisely this turn of events that requires a certain level of strategies and skills to manage effectively.

Ultimately, supervisors, team leaders and managers must learn to deliver negative feedback constructively via counselling or coaching sessions. The goal is to do so without demeaning the team members and actually encourages the team member to improve or correct the behaviour in question.

This program will explore the topics and related plus relevant interventions and strategies that can be employed to raise the overall performance of the organization.

Benefits of Attending:

Upon completion, participants should be able to:

• Identify the characteristics of an effective manager
• Differentiate between discipline and punishment
• Explain the concept of progressive discipline
• List down mitigating and aggravating factors in disciplining
• Explain the concept of grievance
• List down the various types of misconduct
• Use techniques in giving and receiving feedback
• Utilize practical tools in counselling and coaching
• Providing feedback that works

About the Trainer:

EUGENE TAN has been actively involved in various capacities of training and development for different organizations since 1993.

As a Certified Neuro Linguistic Programming (NLP) Trainer, he uses key concepts of NLP combined with Accelerated Learning principles for maximum effect during his sessions. With a keen understanding on the what, how and why of learning, his sessions are designed to maximize learning absorption and retention. Being a practical person, the ideas he advocates and shares are down to earth and readily applicable.

Eugene ensures that his sessions are always interactive, fun and never boring. His sessions seamlessly combine elements of high energy, high touch and high impact. When the situation requires, he will not hesitate to go high tech as well. In line with the key NLP concept, “All learning is state dependant”, he induces the optimum state of mind in the trainees to facilitate effortless transfer of knowledge.

He is a flexible and adaptable facilitator as evidenced by the numerous sessions that he has facilitated involving wide and diverse topics and situations – ranging from technical knowledge to soft skills, indoor to outdoor and instructor-led to participants centred.

Eugene specializes in the areas of leadership development, teambuilding, coaching and mentoring, emotional intelligence, stress management, communication skills and presentation skills. In addition, he is an approved and accredited trainer to conduct Train the Trainer (TTT) and Evaluation on Effectiveness of Training (EET) programmes for Pembangunan Sumber Manusia Berhad (PSMB).

With the accumulated years of up front training experience, he has facilitated or co-facilitated employees and associates from various MNCs, public sectors, universities and institutes of higher learning, large local organizations as well as small and medium industries and enterprises. He has also facilitated numerous sessions for schools and non-profit youth organizations.

He holds a Masters degree in Human Resource Management from University of Lincolnshire & Humberside (UK), Certificate in Learning & Development Practice, CIPD (UK) and the Certificate IV in Assessment & Workplace Training, Australia. Besides being fluent in English and Bahasa Malaysia, he is also conversant in Mandarin, which allows him to truly interact and connect with his audiences.