IMPACTFUL INTERVIEWING SKILLS

Jan 2023, Armada Hotel, Petaling Jaya, Malaysia.

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About the Trainer:

EUGENE TAN has been actively involved in various capacities of training and development for different organizations since 1993.

As a Certified Neuro Linguistic Programming (NLP) Trainer, he uses key concepts of NLP combined with Accelerated Learning principles for maximum effect during his sessions. With a keen understanding on the what, how and why of learning, his sessions are designed to maximize learning absorption and retention. Being a practical person, the ideas he advocates and shares are down to earth and readily applicable.

Eugene ensures that his sessions are always interactive, fun and never boring. His sessions seamlessly combine elements of high energy, high touch and high impact. When the situation requires, he will not hesitate to go high tech as well. In line with the key NLP concept, “All learning is state dependant”, he induces the optimum state of mind in the trainees to facilitate effortless transfer of knowledge.

He is a flexible and adaptable facilitator as evidenced by the numerous sessions that he has facilitated involving wide and diverse topics and situations – ranging from technical knowledge to soft skills, indoor to outdoor and instructor-led to participants centred.

Eugene specializes in the areas of leadership development, teambuilding, coaching and mentoring, emotional intelligence, stress management, communication skills and presentation skills. In addition, he is an approved and accredited trainer to conduct Train the Trainer (TTT) and Evaluation on Effectiveness of Training (EET) programmes for Pembangunan Sumber Manusia Berhad (PSMB).

With the accumulated years of up front training experience, he has facilitated or co-facilitated employees and associates from various MNCs, public sectors, universities and institutes of higher learning, large local organizations as well as small and medium industries and enterprises. He has also facilitated numerous sessions for schools and non-profit youth organizations.

He holds a Masters degree in Human Resource Management from University of Lincolnshire & Humberside (UK), Certificate in Learning & Development Practice, CIPD (UK) and the Certificate IV in Assessment & Workplace Training, Australia. Besides being fluent in English and Bahasa Malaysia, he is also conversant in Mandarin, which allows him to truly interact and connect with his audiences.

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INTRODUCTION:

Putting the right person who is well qualified and motivated can have a significant, positive impact on overall organizational productivity and business results. And the key to this is the critical but often neglected art and science of interview.

Interviews have become part and parcel of the modern managers’ duties and responsibilities. Making the right hiring decision is more important today than ever before. Don’t be part of the common statistics in hiring where,

“Don’t have time to do it right first time, but always have time to do it over again”

This program is interactive and hands-on, allowing the participants to explore the best practices in interviewing and hiring. It further provides a structured and replicable approach to interviewing. The ultimate aim is for the organization and its managers to make the right hiring decisions – and avoid costly mistakes.

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Benefits of Attending:

Upon completion, participants should be able to:

 ✓ Differentiate between behavioral and competency-based interviews

✓ Describe the various approaches to interviewing

✓ Create competency requirements guide for any position

✓ Explain the difference between competency-based interviews and traditional interviews

 ✓ Create Behavioural and Competency-based Interview questions

✓ Use the S.T.A.R. Model

✓ Discuss the role of non-verbal communication during the interview

✓ Adopt systematic candidate assessment & make better hiring decisions

Course Outlines:

Overview on interviews

‣ Purpose & objectives

‣ Principles of effective interviewing

Behavioral event interviewing (BEI) & Competency-based interview (CBI)

‣ Definitions

 ‣ Differences & similarities & Overlapping areas

‣ Verifiable characteristics of candidates

Why CBI?

‣ Advantages, Consistency & Reliability

‣ CBI vs. Traditional Interviewing

‣ Cycling through the 5-Stages Process

‣ Preparation for a CBI session

‣ How to ask CBI questions?

Questions are the answers

‣ Questions are the tools of the wise

 ‣ Types of questions

 ‣ Using flexibility when questioning

Listening between the lines

‣ Listening to what was said and not said

‣ Reflective responses

‣ Dealing with silence

The critical area of non-verbal communication

‣ The hidden messages of body language & other non-verbal cues

‣ Spotting a liar

The S.T.A.R Model

‣ Types of STAR

‣ Recognising & differentiating “Fiction” from “Fact”

‣ Tips to catch a Complete STAR

‣ Looking for evidence & Drawing conclusions

Candidate assessment & Selection decision

‣ Assessment criteria, scores and decision

‣ Common tools of the trade

‣ Rating Scales, Behaviourally Anchored Rating Scales (BARS), Critical Incidents Technique

Practice session